Job Title

SENIOR OPERATIONS SUPPORT MANAGER – RETAIL BANKING

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Job Description

Responsibilities:

  • Oversee smooth running of retail branch operations to ensure delivery of efficient and quality services to customers;
  • Develop and implement operation procedures and ensure the branches are operated in compliance with bank’s policy and regulatory requirements;
  • Provide coaching and supervision to branch operation staff on operation issues;
  • Monitor branch operations control and identify areas for improvement through process re-engineering and system enhancement as necessary;
  • Follow up on rectification of internal and external audit findings and develop improvement plans to enhance control;
  • Lead team to participate in branch related projects, review user requirements, test plan and conduct UAT and training etc.

 

Requirements:

  • Degree holder with minimum 8 to 10 years’ relevant experience in retail branch operations;
  • Sound familiarity with operational procedures and control;
  • Team player with good communication and organizational skills;
  • Proficiency in English and Chinese including Putonghua.


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Interested parties please send your detail resume in MS WORD format with current and expected salary through APPLY FOR THIS JOB.

All data collected will be used for recruitment purpose only & will be used strictly confidential.
Only shortlisted candidates will be notified.

Required: Banking / Finance
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Application

SENIOR OPERATIONS SUPPORT MANAGER – RETAIL BANKING (ID: 2229)

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