Job Title

Senior Manager, Technical Support (Banking Sector)

  • Position:
  • Salary:
  • Location:
  • Job ID: 03342
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Job Description

Job duties:

  • Supervise a team to ensure the operating stability, efficiency and security of an organization’s network systems and infrastructure.
  • Assist Department Head to define a medium to long term network and infrastructure strategy and roadmap
  • As a Project Manager on critical infrastructure projects
  • Fine-tune and maintain a secured and high performance IT infrastructure
  • Provide solutions and advices related to system, network and IT infrastructure.
  • Perform a range of work in infrastructure development, communications, technical support and related areas.
  • Guide the Technical Support Managers to ensure the projects and tasks are align to the corporate infrastructure and network strategy
  • Propose solutions to support the Group’s new business directions and initiatives, including cloud based platform and Fintech initiatives
  • Evaluate, fine tune and develops a cost effective LAN/WAN/SEVER/CLIENT Infrastructure for doing business
  • Perform inter-network performance management, capacity planning, including managing throughput and traffic flow
  • Evaluate IT technologies, market trends and industry plus identify prospective impacts on business and operations.
  • Ensure IT service providers can provide up-to-standard service level, develop process to monitor their performance and review regularly

Job requirements:

  • Bachelor Degree in Computer Science, Information Systems or related disciplines
  • Over 8 years of experience in technical support area in financial services industry
  • Good client management skill and able to prioritize, multitask and follow established procedures to attain positive results when resolving customer issues
  • Able to work independently and communicate well with stakeholders at all levels
  • Good team management and organizational skills


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Interested parties please send your detail resume in MS WORD format with current and expected salary through APPLY FOR THIS JOB.

All data collected will be used for recruitment purpose only & will be used strictly confidential.
Only shortlisted candidates will be notified.

Required: Admin & HR
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Senior Manager, Technical Support (Banking Sector) (ID: 3342)

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