Job Title

Senior Manager, Technical Support (Bank Network)

  • Position:
  • Salary:
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  • Job ID: 03240
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Job Description

Job duties:

  • Provide production system support for all database, hardware and operating system for all servers and network infrastructure, including troubleshoot, implementation, migration, and upgrade.
  • Responsible for the analysis, design, and implementation and day-to-day operation and maintenance of IT systems infrastructure
  • Perform configuration management for all inter-networked LAN segments and WAN facilities with NCC
  • Perform first level 7×24 problem determination, resolution and management for all customer problems in the LAN and Desktop environments. Provide technical support when problems arise
  • Assist in development and maintenance of LAN environments
  • Provide technical support on traditional PABX, IP PABX and Voice Recording System. Design and enhance the functionalities of IP PABX system to fulfil business user requirements and DR requirements
  • Study and propose solutions on network areas to support the Group’s new business directions and initiatives, including Fintech initiatives
  • Maintain the security and integrity of the inter-network of LANs and single systems
  • Perform inter-network performance management, capacity planning and traffic analysis as well
  • Manage /monitor vendor performance to ensure their service standard meets SLA

Job requirements:

  • Bachelor Degree in Computer Science, Information Systems or related disciplines
  • Over 8 years of experience in technical support area in financial services industry
  • Familiar with Linux, Windows, UNIX, DB2, Oracle, SQL and supporting of SAN storage and VMware environment
  • Good client management skill and able to prioritize and follow multitasks
  • Good team management and organizational skills
  • Strong analytical and problem solving skills
  • Able to work independently and meet projects deadlines


Interested parties please send your detail resume in MS WORD format with current and expected salary through APPLY FOR THIS JOB.

All data collected will be used for recruitment purpose only & will be used strictly confidential.
Only shortlisted candidates will be notified.

Required: Admin & HR

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Senior Manager, Technical Support (Bank Network) (ID: 3240)

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