Job Title

Senior Manager, Service Support, Private Banking

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Job Description


  • Ensures an effective, risk-controlled and regulatory compliant operating environment for the Private Banking (PB) function based in HK.
  • Performs first level quality assurance and reviews for client on-boarding matters (including CIPs, a/c dox) and periodic reviews.
  • Performs supervisory pre-trade selling suitability assurance reviews.
  • Perform authentication controls for transfer over threshold.
  • Maintains Front office policy and procedures upkeep to regulatory and control standard
  • Conducts Front Office trainings for new policy change and refresher training.
  • Supports on-boarding of and provides training to new Relationship Managers (RM) and Assistant Relationship Managers (ARM) on systems, processes, and policies.
  • Acts as facilitator for RM / ARM providing support and acting as coordinator in day-to-day activities and issues.
  • Deals with ARM support matters including back up arrangements.
  • Works with Business Risk Management in order to ensure effectiveness / efficiency of the First Line of Defense.
  • Represents the front office in different working groups to drive strong risk culture in the front office.
  • Contributes to enhancement and automation of control processes in the front office.
  • Manages Front Office audits and operational risk incidents and ensures appropriate PB representation in Risk and Compliance governance committees.
  • Drives various initiatives and actively engage in PB related initiatives – represent PB as SME as needed and provides the necessary support to ensure preparedness of PB staff (impact assessment, process and procedure, and training) as change projects are implemented.
  • Supports ad hoc projects / initiatives and other duties


Interested parties please send your detail resume in MS WORD format with current and expected salary through APPLY FOR THIS JOB.

All data collected will be used for recruitment purpose only & will be used strictly confidential.
Only shortlisted candidates will be notified.

Required: Banking / Finance

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Senior Manager, Service Support, Private Banking (ID: 2637)

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