Job Title

Senior Manager, Service Management (Bank)

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Job Description

Job duties:

  • Manage critical and high severity incident and act as situation leader to drive resolution to resume services
  • Responsible for leading the incident, problem and change management team to maintain stability of the IT production environment.
  • Drive root cause analysis and track preventive actions so as to improve production environment’s stability
  • Conduct regular review on the incident, problem and change management process and the service management process
  • Act as the operational risk officer to ensure operational risk incidents are timely reported with quality
  • Manage the IT outsourcing vendors to ensure their services can fulfill the service levels
  • Perform annual risk assessment for the outsourcing vendors
  • Review IT service level objectives and SLA regularly and deliver service level reports to business units


Job requirements:

  • Bachelor degree holder in IT or related disciplines
  • Over 8 years of relevant experience in IT field, with over 5 years in the area of incident, change management and problem management
  • Experienced in IT outsourcing governance over data center and printing services, and familiar with regulatory requirements on outsourcing
  • Mature with strong communication and English writing skill


Interested parties please send your detail resume in MS WORD format with current and expected salary through APPLY FOR THIS JOB.

All data collected will be used for recruitment purpose only & will be used strictly confidential.
Only shortlisted candidates will be notified.

Required: Banking / Finance

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Senior Manager, Service Management (Bank) (ID: 2949)

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