Job Title

Senior IT Incident Management Manager – Banking

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Job Description


  • Manage major incidents which directly or indirectly impact the IT production services
  • Lead the problem management process to perform the incident root cause analysis and ensure preventive actions are implemented
  • Co-ordinate the incidents meeting and work with all related parties to provide recovery actions and plans
  • Perform regulatory reporting of production incidents in case of need
  • Conduct regular review on the incident, problem and change management and service management processes
  • Manage the IT outsourcing vendors to ensure their services delivered according to the agreed service levels
  • Perform annual risk assessment for the outsourcing vendors
  • Review IT service level objectives regularly and deliver service level reports to business units



  • Degree holder in Information Technology, Computer Science or related discipline
  • Minumum10 years’ relevant experience, preferably in banking environment with IT outsourcing governance exposure
  • Strong IT technology knowledge and experience in incident, problem and change management
  • Familiar with regulatory requirements in outsourcing and incident reporting
  • Strong written and verbal communication skills in both English and Chinese


Interested parties please send your detail resume in MS WORD format with current and expected salary through APPLY FOR THIS JOB.

All data collected will be used for recruitment purpose only & will be used strictly confidential.
Only shortlisted candidates will be notified.

Required: Banking / Finance, Information Technology (IT)

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Senior IT Incident Management Manager – Banking (ID: 2907)

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