Job Title

Japanese Speaking Customer Coordinator (Rating Solution Firm)

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Job Description

Responsibilities:

  • Assist in the set-up of our Customer Engagement team presence in Japan. Contact with key stakeholders, help identify local best practices, and work on additional localization activities such as translating specific content, public speaking at events, etc.
  • Liaise with customers via public media such as phone, email, webinars, etc to assist in the customer onboarding process and increase response rates for the Japanese market
  • Develop a comprehensive understanding of your customers. This includes key industries, business challenges, and objectives to appropriately communicate company product capabilities and associated business benefits to address their needs throughout the onboarding process
  • Understanding and communicating industry best practices and the evolution of company product and platform functionality, methodology, and administrative services integral to the customer’s success
  • Identifying risks to the customers successful completion of the company evaluation process and actively work to mitigate issues before they happen. Work with internal & external stakeholders to facilitate communication & information exchange
  • Capture and record internal and customer-sourced insights, then proactively report & contribute as necessary with the Team Leader, Management, & other BU’s to bridge gaps that may exist between customer expectations & participation
  • Additional responsibilities related to the function may be required

 

 

Qualifications

  • Degree in a Business related discipline
  • 0-1 year experience with Account Management, Customer Service, and/or Sales ideally focused on the Japanese market for international companies
  • Must be fluent in English & Japanese. Proficiency in additional languages would be appreciated
  • Able to multitask and prioritize based on business/customer needs
  • Excellent organization & time management skills
  • Autonomous and self-driven
  • Comfortable working in an international company
  • Willing to work in a start-up environment and travel to Japan


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Interested parties please send your detail resume in MS WORD format with current and expected salary through APPLY FOR THIS JOB.

All data collected will be used for recruitment purpose only & will be used strictly confidential.
Only shortlisted candidates will be notified.

Required: Sales, CS & Business Devpt
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Japanese Speaking Customer Coordinator (Rating Solution Firm) (ID: 2754)

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