Job Description
- Provide IT technical support to end users
- Support trading floor and familiar with dealer board system as well as 3rd party systems including Reuters, Bloomberg etc
- Troubleshoot and solve problems related to PC hardware, printer and software issues
- Provide installation and problem solving for computer related task such as network, systems, printers, IPT, software and hardware
- Perform IT helpdesk function by answering support calls in a shift arrangement
- Follow-up on user purchase and services subscription request
- IT inventory, documentation and procedure update
Requirements:
- Diploma or above in Computer Science or related disciplines
- 3-5 years of working experience in technical support including network administration work and system operations
- Proficient in market data systems and 3rd party system such as Reuters, Bloomberg, EBS, Etrali, etc.
- Solid experience in Active Directory, DNS, MS Exchange & MS SQL
- Able to communicate effectively to different levels of users.
- Good command of spoken and written English, Mandarin and Cantonese
- Able to work on shift roster, on-call support, weekend and public holidays
- Banking industry exposure an advantage