Job Description
- Provide customer service and follow up clients’ inquires by phone calls / emails
- Handle enquiries from pension scheme members with professional MPF knowledge and in good manner
- Ensure the service is up to standard and comply with regulatory requirements
- Ensure that all service queries/complaints are resolved timely and recommend improved procedures as appropriate
- Make appropriate recommendations for continuous workflow improvements
Requirements
- Degree holder with 3 years MPF or related experience
- MPF license holder with strong communication skills
- Excellent command in English, Cantonese and Mandarin
- Immediate available is preferred