Job Title

Automotive Claims Technician

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Job Description

 

Responsibilities:

  • Lead the efforts and develop internal strategies to specific to own damage claims costs control
  • Report to and collaborate closely with the Head of Claims in all aspects of motor claims management, damage assessment and estimation as well as motor repair shop collaboration
  • Develop and execute Automotive aftersales strategy to strengthen collaboration whilst ensuring cost containment and quality enhancement
  • Drive digitalization and support Head of Claims on aftersales negotiation with core business partners
  • Steer and manage panel of external professionals like motor damage adjusters, surveyors and repair shops and provide technical advice to lawyers with respect to claim related matters
  • Assume responsibility for continuous quality assurance and targeted monthly claims reporting’s regarding motor surveyor, repair shop and overall performance to Management
  • Assess, negotiate and settle outstanding and problematic claims
  • Conduct on-site inspection if necessary and communicate settlement with relevant parties
  • Provide on-going supervision and coaching to the claims handling team about vehicle technical and aftersales matters
  • Conduct project work as requested

 

Requirements:

  • Degree holder/Diploma preferably in Mechanical Engineering
  • Around 10 years’ experience within the automotive industry, especially in the fields of motor damage repair, motor damage estimation and motor damage management
  • Firsthand experience and familiar with globally recognized motor damage estimation solutions, e.g. Audatex, DAT or GTmotive desirable and key asset
  • Experience with forensic accident/collision investigation, analysis and reconstruction desirable
  • Can do attitude and proven track record of delivering results and exceeding expectations
  • Good interpersonal and communications skills
  • Knowledge of insurance claim handling concepts, practices, procedures and associated technical matters desirable
  • Ability to effectively interact with agents, brokers and internal stakeholders
  • Good command in written and oral English mandatory


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Interested parties please send your detail resume in MS WORD format with current and expected salary through APPLY FOR THIS JOB.

All data collected will be used for recruitment purpose only & will be used strictly confidential.
Only shortlisted candidates will be notified.

Required: Insurance, Mechanical Engineering
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Automotive Claims Technician (ID: 2781)

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